I can customer service operations

What you'll be getting

Define a common framework and business capability for the management of customer-centric metrics. It includes an analytics scorecard, reporting and organization's model.
Manage organisation interaction with current and potential customers.
Utilise data analysis about customer history with the organization's to improve business relationship with customers, and focusing on customer retention, enhancing customer satisfaction and drive sales growth.

More info

Define a common framework and business capability for the management of customer-centric metrics. It includes an analytics scorecard, reporting and organization's model.
Manage organisation interaction with current and potential customers.
Utilise data analysis about customer history with the organization's to improve business relationship with customers, and focusing on customer retention, enhancing customer satisfaction and drive sales growth.