I can do chat, email & phone support, customer service, data-entry, encoding

Multi-Skilled Customer Service Representative

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What you'll be getting

©FreshDesk for the photo above

*Punctual, High attention to details, resourcefulness is practised and works independently with minimal supervision.

More info

Note: Some designs are based on J.K. Rowling's work and there's an image used from League of Legends. Will not sell/ will only provide original output for commercial use.

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I've been with the outsourcing industry for almost two years now. I started as a Customer Service Representative for a telecommunications account in the US, where we assist customers with their queries with their plan inclusions, upgrades, technical issues either hardware or software to troubleshoot.

Worked with a Global Shopping Platform as an Email Support to help customers communicate with merchants about their products, track deliveries and process refund requests accordingly.

I currently handle escalations in a delivery service campaign through 4 LOBS (Chat, Email, Voice, Corporate) from UK, SG, UAE, ITY, FR, HK, AU.

Data-entry was included in the outsourcing business so I believe my knowledge would help and learning more in the process would be great.

Data-entry was included in the outsourcing business so I believe my knowledge would help and learning more in the process would be great.

I'm also passionate about writing articles that are not only informative, but, also are entertaining. I was a feature writer in our campus journalism when I was in high school. I can use photoshop as well so I've been an assistant with our layout artist.

I've passed the National Certification Level III for Visual Graphics Designing but I only use Photoshop in the meantime. NC II Computer Systems Service as well.

Looking forward to be a part of your team and work with you!

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edward_s
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I've been with the outsourcing industry for four years now. I started as a Customer Service...
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created over a year ago in admin & support
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