Hi I'm a freelancer newbie although I have worked for more than 4 years in a B.P.O. as a customer service specialist, assisting U.S. clients in billing and technical concerns.

I'm experienced in handling difficult customers as well as administrative tasks such as e-mail handling, data entry, document editing, auditing and research.

Due to my work experience as an escalations manager, I value integrity, and ensure that work gets done on time while maintaining quality.