I've been with the outsourcing industry for four years now. I started as a Customer Service Representative for a telecommunications account in the US for 3 months, where we assisted customers with their queries with their plan inclusions, upgrades, technical issues either hardware or software to troubleshoot.

Worked with a Global Shopping Platform for 7 months as an Email Support to help customers communicate with merchants about their products, track deliveries and process refund requests accordingly.

Now, I'm with a food delivery campaign and I currently handle escalations in a delivery service campaign through 4 LOBS (Chat, Email, Voice, Corporate) from UK, SG, UAE, ITY, FR, HK, AU for almost four years.

Data entry was included in the outsourcing business so I believe my knowledge would help and learning more in the process would be great.