I've been with the outsourcing industry for almost two years now. I started as a Customer Service Representative for a telecommunications account in the US, MetroPCS, where we assist customers with their queries with their plan inclusions, upgrades, technical issues either hardware or software to troubleshoot.

Worked with Wish Global Shopping Platform as an Email Support to help customers communicate with merchants about their products, track deliveries and process refund requests accordingly.

Currently, I'm a Multi-skilled Customer Service Representative for Deliveroo APAC after I transferred from their department in the UK. We were trained to do emails with Zendesk, chat with two people at the same time and answer inbound and do outbound calls.

Data-entry was included in the outsourcing business so I believe my knowledge would help and learning more in the process would be great.