paul_m_299
last seen over a year ago • joined over a year ago

I have had extensive experience with handling communications coaches, quality coaches and CSAT analysts when I participated as an individual contributor as a CSAT Manager for offshore accounts like General Motors, Microsoft, Telstra & Doordash, affecting service level, sales increase including silver leads, customer incentive and platinum service (turning service to sales).

Since then I have been advanced through progressively more responsible positions in both the Operations and Process Improvement teams. During my tenure, I have developed exceptional ways to gather and interpret data and have designed and implemented highly successful behavioral improvement strategies across 1000 FTEs.

I have also demonstrated my ability to work with leaders across business units and multiple lines of business, consistently producing extraordinary results.