Experienced and knowledgeable in first level troubleshooting and capable of doing Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all details of bug reports and steps to replicate the issues.. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

I also write articles for blogs. I have my personal blogs, you can view sample articles in the following links:

http://www.saranghaekorea.com
http://www.thespile.com